Privacy policy

Prestige Water Supply (operated by 1001708505 Ontario Inc., "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what information we collect, how we use it, and your rights regarding it, in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

This policy applies to purchases and browsing on prestigewatersupply.com. We currently ship and sell exclusively within Canada.

1. Information We Collect

When you place an order or contact us, we may collect:

  • Your name, email address, phone number, shipping address, and billing address
  • Order details, including the products you purchased and order history
  • Communications you send us, such as support requests or return/warranty claims

When you browse our site, we (through our e-commerce platform, Shopify) may automatically collect:

  • Device and browser information
  • IP address
  • Pages viewed and actions taken on the site, via cookies necessary for cart, checkout, and site functionality

We do not currently use third-party analytics or advertising tracking tools (such as Google Analytics or Meta Pixel). If this changes, we will update this policy accordingly.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate with you about your order, including shipping updates, returns, and warranty claims
  • Respond to customer service inquiries
  • Maintain the security and functionality of our website
  • Improve our products and store experience

We do not sell your personal information to third parties.

3. Payment Processing

Payments on our site are processed through Shopify Payments. We do not store your full payment card details ourselves — this information is collected and processed directly by Shopify and its payment partners in accordance with their own privacy and security practices.

4. Sharing Your Information

We share the minimum necessary information with:

  • Shopify, our e-commerce platform provider, which hosts our store and processes orders on our behalf
  • Shipping couriers, to deliver your order to you
  • Our suppliers and fulfillment partners, solely for the purpose of preparing and shipping your order

We do not share your personal information with third parties for their own marketing purposes.

5. Where Your Information Is Stored

Our store is hosted on Shopify's platform. As a result, some of your information may be stored or processed on servers located outside of Canada, including in the United States, subject to Shopify's own privacy and security practices.

6. Cookies

Our site uses cookies that are necessary for core functionality, such as keeping items in your cart and completing checkout. You can adjust your browser settings to refuse cookies, but doing so may affect your ability to use certain features of our site.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to comply with our legal, accounting, and reporting obligations.

8. Your Rights

Under PIPEDA, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Withdraw consent to our collection, use, or disclosure of your information, subject to legal or contractual restrictions

To exercise any of these rights, contact us using the information below.

9. Children's Privacy

Our site is not directed at children, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:
prestigepartssource@gmail.com

Last updated: September 22, 2026